Contact Us

We are happy to answer your questions. Feel free to contact us!

Update Due to a high volume of inquiries, our team is working diligently to respond within three business days. To assist us in providing timely support, please avoid sending duplicate emails, as we prioritise responding to the oldest inquiries first.

If you are awaiting your parcel, we appreciate your patience. Rest assured, we are making every effort to ensure all orders are delivered as quickly as possible. Thank you for your understanding and cooperation.

OPENING HOURS

Monday to Friday | 09:00 - 17:00

Weekends | 11:00 - 15:00

Frequently Asked Questions

How long does shipping take?

Due to the high volume of orders from our recent sale, shipping times may be slightly longer than usual. We appreciate your patience during this busy period.

The current shipping times are 4-10 business days.

If your order has not arrived within 15 business days, please don’t hesitate to contact our customer service team for assistance.

We’re here to help and ensure your order reaches you as quickly as possible.

Why hasn’t my order arrived yet?

Due to the overwhelming response to our recent sale, some orders may take longer to arrive than usual. Rest assured, once your order has been shipped, it is on its way, and you will receive tracking information as soon as it is available.

We kindly ask for your patience and to allow up to 15 business days for your order to arrive.

I’ve emailed about my order, but I haven’t received a response. Why?

We’re currently experiencing a high volume of inquiries due to our sale. Please know that our team is working hard to respond as quickly as possible.

To help us assist everyone efficiently, we kindly ask that you avoid sending multiple emails about the same order. Rest assured, your inquiry will be addressed.